Dec 18, 2019
This episode is an audio clip from a meeting with the REBEL8 Marketing and Customer Service team on December 17, 2019. To give context, nearly every order placed online or on the app receives a handwritten thank you note. This is the conversation about the value of handwritten notes and how we can apply that same level of service to other brand touch points. Additionally, I speak on creating content specific to the platform and going to where our customers are versus making them come to us.